Thank you for taking the time to research the benefits of choosing us as your representative/agent in Turkey for whatever medical procedure you are considering. You can click on any of the subheadings just below to jump straight to the specific benefit that interests you. If you have any questions or require further clarification on any of the information provided here, please do not hesitate to contact a member of our administration team on any of our social media platforms, Whatsapp, or email us. We look forward to talking to you.
We will NEVER, EVER, put your health at risk. Not only are we building our reputation as the elit in customer service, but even more so we want our name, ‘Prime Health Concept’, to be synonymous with that of our clients’ health safety.
You will have sooo many pre-operative tests, and consultations with specialist doctors, in order that everyone within the medical team is assured of your suitable for the medical procedure that you wish to have.
Unfortunately, on rare occasions the tests/examinations flag up health conditions that prevent clients from receiving their medical procedure
– usually only for the immediate short term. This means that their surgery is delayed while the relevant specialist doctor solves the problem, here in the hospital/Turkey. After a short period they are then cleared to have the surgery.
NB: Please note that if your surgery is delayed under such circumstances, you will NOT be charged any extra fees for your extended stay, nor for any further non-surgical medical treatment or tests that you receive!!!
Our main concern is that you are fit for surgery and no risks whatsoever are taken with your health.
In the unfortunate case where longer term treatment is required to solve the issue, the client returns home for this and they have their surgery money returned. Once the problem has been solved they are able to return to us at a later date for the surgery of their choice.
What are the benefits of this to you?
i) Regarding the gastric sleeve procedure – we have emailed over 20 private hospitals/medical groups in the UK and Eire to discover the list of pre-operative tests that they do. Not one of them does half of those that you will receive in the hospitals that we work with!
ii) YOU are someone’s son/daughter, YOU are someone’s parent, YOU are someone’s sibling, YOU are someone’s close friend – ‘WE SEE YOU’ and we want you, your family, and your friends, to be assured that
we will NEVER, EVER, put your health at risk for the sake of money!
If there is any doubt as to your suitability for whatever medical procedure, it will be delayed/postponed until a later date!
You can be guaranteed that we will treat you as we would wish our own family/loved ones to be treated.
Being a new company has enabled us to hand-pick each of our personnel (Administers, Personal Assistant/Carers, and Aftercare Advisors) from the vast range of skilled people working in the medical and customer service sectors. Not only did we seek out those that are experienced in these sectors, but we also . .
chose those that are excellent/the best at what they do.
BUT, even more crucial to us was their empathetic natures, and their caring attitudes – this was our major guide when making our choices.
Other characteristics that our personnel possess are the drive, determination, and commitment to make our company the top customer service provider in this sector.
What are the benefits of this to you?
i) This means that you ALWAYS have the ‘best of the best’ personnel at your deposal.
ii) Furthermore, you can be assured that from your initial contact with us, and all the time thereafter (information support, booking, hospital – pre and post treatment support and care, aftercare/home support, etc.), you will be always treated with care, respect, and empathy.
In addition answering ALL your questions honestly, and assisting you to gather as much information as possible (concerning whichever medical procedure that you are considering), if you then make the decision to have the procedure, and to use our services, we do EVERYTHING for you – we book your flights, book your hospital and hotel, organise your surgical team, liaise between you and the hospital/surgeon (we collect your medical history from you, your current medication details, etc. etc. and pass these to the hospital authority, AND turn back to you for any further information that they require, etc.), AND we even provide you with a written translation of your medical reports, etc. etc. – what needs to be done, WE DO ☺ – You just sit back and relax What are the benefits of this to you? i) You have nothing to do regarding your procedure – we do it ALL ii) You have no travel organisation to do – we do it ALL. The only thing that you have to do concerning your travel arrangements is to ensure that your passport is valid for the time of your travel, AND get yourself to your airport of departure. Furthermore, if you have mobility issues we can arrange for you to have assistance at your departure airport to help you with your baggage, movement through the airport, in fact all the way onto the plane. You will also receive the same assistance when you land in Turkey – all the way until you reach us in İzmir Airport Arrivals’ Area. iii) At each stage of our organising and booking, etc. we keep you informed of what we are doing, when we have done it, send you booking conformations, etc. We do all of this to give you further reassurance that we are on top of everything, that we have everything is in hand. v) You just sit back and relax – WE DO EVERYTHING!
As you read through this list of “Benefits of Choosing Us as Your Agent/Representative” you will see that we really do do EVERYTHING that we possible can to ensure that your experience with us is as easy and stress-free as possible! Another example of this is the fact that you can also bring a companion with you (if you wish), and they can stay with you, FREE of charge, in your hospital & hotel room. They will also be able to travel FREE in all the transfers from airport – hospital – hotel, etc. What are the benefits of this to you? i) For some the idea of having a medical procedure while on their own is too daunting, while others just want to have the companionship of a close friend or family member with them. Some would love to bring a companion but feel the extra cost is too prohibitive. The fact that we have ensured that you do not have to add the cost of a hotel, or hospital, room to your overall costings we hope will be of help in your decision making process. NB: We would like you to note that many people come to have a medical procedure on their own. Please continue to read down this list of “Benefits . . . “ to learn about the full support structure that we provide you with. So if you wish to come alone please be assured that we are by your side every step of the way.
To assist you with your decision (whether to have the medical procedure that you are considering), we can arrange for you to have a FREE video consultation with a surgeon of your choice (bariatric/sleeve; dental; eye; hair transplant; ivf; botox; etc.). One of our Personal Assistant/Carers [PAC] will be there to translate for you if necessary. If you decide to avail yourself of this service we wish to stress to you that you are under no obligation to book through us, and we promise NO pressure will be placed upon you to do so – all we ask in return is that you speak well of our service to others. What are the benefits of this to you? i) Hopefully, meeting with your surgeon will help you with your decision making process. ii) It will also give you the opportunity to ask any medical questions specifically related to your personal circumstances and health – the answer to which you may not be able to find on the internet. iii) In addition, you will also meet with one of our Personal Assistants/Carers [PAC]. Before making a decision, take a moment and ask yourself this question: Will this bring me happiness?
We are the only company that has an Arrivals’ Stand inside the airport. We provide this as there are distressing stories of people arriving at the airport and are unable to find their contact, or transport, etc. At this stage they are probably stressed from travelling alone for so many hours, maybe anxious about their forthcoming medical procedure, etc. AND then, to crown it all off, they are left wandering aimlessly at the airport, not knowing what on earth is going to happen now.
All of this would obviously add to their mayriad of stressed/anxious feelings. We cannot help you with your stress and tiredness from travelling, but what we can do is ensure that the above will NEVER happens to you. How do we do this? We have placed our Stand just in front of the doors that you will walk through as you enter the Arrivals’ Area. As the doors open you will see our Stand right in front of you. Our name ‘Prime Health Concept’ is emblazoned across the top, beside which a member of out team will be standing there, waiting to meet you.
What are the benefits of this to you? i) You will not have to wonder aimlessly looking for someone that you were told would be there to meet you
ii) You will have the reassurance of knowing exactly what will happen once you arrive at the airport
iii) You will have the reassurance that we WILL BE THERE. We actually have an office directly in the centre of the airport (please read No. 5 below for details of the benefits, of us having an office in the airport, brings you). This means that we actually have staff (OUR staff) that are positioned to work there – they do not just come to the airport for pick-ups – they actually work in our office! Therefore you can be assured that we will be there for you!
iv) The above facts (iii), also give you assurance that it will be a member of OUR staff that will greet you – not a driver from a pick-up service.
NOW, read No. 5 to learn what happens once you have been met by one of our personnel at the airport . . .
In addition to our Arrivals’ Stand, we are the only medical tourism company that has been given an office/luxury lounge actually inside the airport – no other company has been given this right by the airport authorities – not only in İzmir, but also from the central authority in the capital, Ankara. Rhianne (the owner) is so well known and respected in this field, and in this region of Turkey, that Prime Health Concept have been given permission for this.
What are the benefits of this to you? To understand the benefits of this to you, first you need you understand the alternative that happens once a client arrives at the airport: Please note that cars are not allowed to wait outside the airport entrance (for security reasons). Once a client has been able to find their ‘contact’, or pick-up person, they will either walk with them to the car park, and then through the levels, etc. to reach their transport, OR they must wait outside for their contact to go to the car park to collect their car. Furthermore, security are not happy for people to be just standing around waiting. AND, all of this: in the heat of the summer, or cold of the winter, or it could even be miserable with rain, AND while you are feeling stressed and tired from travelling for so many hours and alone, AND all of these on top of your feelings of anxiety concerning your future medical procedure (whatever it may be), AND, in additional to all this, most people arrive at night – making the total experience even more unpleasant! BUT, this will NOT happen to YOU – As part of your Prime Health Concept’s ‘First Class’ service, this will be your experience: Once you have met with one of our staff at the Arrivals’ Stand (as described in No. 4), they will ascort you to our luxury lounge – only about 12 metres/36 feet away There you will relax in comfort, with drinks and snacks, for your transport to be brought to the door When you leave your car will be there waiting for you. As you can see, we have designed our service, in numerous ways, to ensure that your experience with us is as stress-free and comfortable as possible. Having an office with a luxury lounge, in a promanent position in the airport, is just one of these ways that we do this.
We are the only company that have an office on each floor of the hospital that you will receive treatment in. It is staffed around the clock – our Personal Assistance-Carers & Translators are there for you 27/7. They will not only translate, take you through all your pre-op tests, be you emotional support if/when necessary, etc., but they are also there if you just want a chat and even to have a laugh with ☺.
Medical tourism companies’ representative either do NOT remain in the hospital overnight, but go off premises to sleep elsewhere, or they sit around in the corridors – not a very inspiring element to the job, whichever one, for any company’s carers staff. In addition, this first scenario where the representative sleps off premises is not very reassuring for the client if they need help during the night and they have no translator immediately available
What are the benefits to YOU, of Prime Health Care having their own offices in the hospital? i) You have the complete assurance of where we are, AND if you are bored and just want some company and a chat you know where to come ☺.
ii) You have the assurance that we are there – very near your room, even during the night hours, and we can rearch you when you call in less than a minute.
iii) We do not leave any of our staff sitting on a visitor’s chair, in a miserable empty corridor, during the quiet night hours – such working conditions will NOT attract quality staff. So in our efforts to ensure that you receive empathetic quality Personal Assistance-Carers [PA-C], we provide them with quality working conditions, one of which is a comfortable lounge office.
iv) This office is also a comfortable lounge, and although your PA-C’s will obviously be in and out of it all the time as they see to their responsibilities and respond to our other clients’ calls, we encourage you to get out of your room and relax in it.
A Personal Assistant/Carer [PAC] will be at the door of the hospital to greet you when you arrive, and thereafter will be available to you 24/7 throughout your stay. They will also be your translator whenever you need them.
What are the benefits of this to you?
Your Personal Assistant/Carer (PAC) will respect your personal space and privacy but YOU WILL NEVER FEEL ALONE – they are there when you need them 24/7 – even if it’s only for chat about the weather☺
There are soooo many benefits to having a Personal Assistant/Carer, but rather than list them here it is better that you go to the link below to fully understand their role and responsibilities. In this way you will be able to truely understand the benefits and advantages that they bring to you.
We are the only medical tourism company where one of our Personal Assistance-Carers [PA-C] accompanies you all the way into the operating theatre – where they stay with you until you are asleep. Afterwards, they are once again by your side, holding your hand, when you are woken up in the theatre by your surgeon and anaesthetist – AND, once again we are the only company that does this The usual routine regarding any surgical treatment is as follows:
A patient is taken into the operating theatre awake – sedated, but still awake After the procedure/surgery is finished, the surgeon, alongside the anaesthetist, wakes the patient up while they are still in the theatre and then immediately puts them back to sleep The patient is then taken to the recovery room where they continue to sleep off their anaesthetic for approximately two hours After this time they are woken up, checked over again, and then returned to their room
The system with other medical tourism companies is that their representative leaves their client outside the theatre’s doors – and they do not see them again until they are woken up in the recovery room. With some companies, their clients will not see their representative until they are back in their rooms.
What are the benefits to you of being with Prime Health Concept in this situation?
What happens when you are a client of Prime Health Concept: i) When you go into the operating theatre you are still awake – sedated, but still awake AND our PA-C will stays right by your side, and stay by your side until you are completely asleep. Why do we do this? If you are in England, this situation is not so daunting as everyone around you is speaking English. However, in Turkey the medical team obviously speaks in Turkish, and although some of them may be trying to reassure you they will be doing so in Turkish. This can feel very isolating, even frightening and lonely, even for the strongest of characters. In addition, if you want to ask a question you have to hope that someone will be able to understand you. BUT when you are with us, we stay with you, even holding your hand if you wish, talking to you, telling you what is happening – as it is happening, answering your questions, acting as a translator between you and the medical team, etc. In this way we are able to give you extra reassurance, ensure that you do not feel so isolated, and do our very best to make your experience as easy as possible.
ii) You will be woken up by your surgeon and anaesthetist while you are stil in the theatre, before they take you to the recovery room. Your PA-C will return to the theatre BEFORE they wake you up. For some, the experience of being woken up in a surgical theatre can be very disorientating, and therefore frightening. Having a familiar face and voice in this situation will provide you with support and reassurance that you are being cared for, and we are looking out for you.
iii) You are then put back to sleep and eventually taken to the recovery room. Approximately two hours later, while still in the recovery room you are re-awoken, and once again the first face that you will see, and the first voice that you will hear, will be ours. We stay by your side until you have fully come round, and then we accompany you to your room. Please, always remember that we are not employed by the hospital – we are your agent, “we have your back” , we provide you with whatever assistance that you need, and we will NEVER leave your side during such [possible] nerve-racking occasions.
We have carried out extensive, and thorough, research into:
* every private hospital (in the city of İzmir and its surrounding province) and their facilities (1)
* every surgeon (2)
* every anaesthesiologist (3)
* every specialist doctor (cardiologist, endocrinologist, etc.) that you will be examined by, and whose responsibility it will be to make sure that you are ‘fit for surgery’ (4)
* every senior post-operative/theatre/ward nurse that will be responsible for your care (5)
* etc. etc.
The research methods we used while investigating the above medical facilities & personnel:
* read every review and article written about each of them
* read social media comments
* checked the complete history of such medical personnel – where they trained, when they qualified, how many years of experience, how many surgeries, etc. etc.
* checked all of these with the Medical Standards Authority of Turkey to ensure that they did not have any complaints against them
* messaged/spoke to numerous patients
* between us we spoke to over 100 other medical personnel (GP’s, other surgeons, other nurses, etc.) to ask which hospital, surgeons, etc. that they would recommend, and WHY
* we have even spoken to medical personnel that once worked for the hospitals but no longer do!!!
* visited and toured hospitals/facilities and spoke to the management and administrators
* and we have spoken to the medical personnel themselves (surgeons, specialist doctors, anaesthesiologists, nurses, etc. etc.)
before we finally chose the medical facilities and the surgical teams, etc. that we wanted to work with.
What are the benefits of this to you?
i) As a bi-lingual company we have been able to do all this research in immense depth. As most of the reviews/articles are in Turkish many of you will not have the access that we do to such information, when doing your own research.
ii) Not only have we done such extensive, and thorough, research but we have also visited facilities and spoken to people ‘on the ground’ to get the ‘feel’ of each place.
iii) Furthermore, those in the medical profession are privy to information about other medical personnel that outsiders do not get to hear about! Also, the professionals that we spoke to have the medical/technical knowledge to make informed judgements.
We are a customer-centric company that is driven to become the ‘elit’ for customer service in this sector. This is why one of our ‘drivers’ was to provide a system that actually prevents customer service breakdown from occurring. Our teams, with their combined experience of over 120 years . .
in the medical and customer service sectors, have brainstormed ALL possible senarios of customer service breakdown – analysed and evaluated them – and then put procedures in place to prevent them occurring, so that we can provide you with the highest possible service imaginable.
We feel that customer service is more than solving problems efficiently and respectfully – it’s more about ensuring that customer service breakdowns do not occur in the first place!
We are keenly aware that our growth is related to your reviews and recommendations AND we know that we must NEVER fail to work hard, AND smart, to earn them.
What are the benefits of this to you?
i) From our motivation to become THE company for customer service in the medical tourism sector, you can be guaranteed that we will do everything we can to ensure that there is no breakdown in our service to you.
ii) In order to fulfil our promise to provide you with high quality customer service we recognise that it is essential to personalise/individualise our Service, and Care, Programmes for each of you.
An example of one of the procedures that we have designed
From ALL our personnel’s previous experiences, one of the major items that stood out was the lack of personalised, individual care programmes specifically designed for each client’s emotional needs – those that had the same medical procedure were also given the same care approach.
The medical procedure for two people may be the same BUT, your medical history, AND the emotions that you experience pre-surgery and recovery, will be very different – two people will have personalities and life experiences that differ greatly.
Even though our ‘Individual Care Programmes’ [ICP] are personalised, they are also flexible as they monitor each stage (before, immediate/24 hours after your procedure, and your remaining 2/3 days in the hospital) of your experience with us.
The procedure of our ‘Individual Care Programme’ [ICP] has been designed with our experienced personnel in collaboration with a psychology with over 30 years experience in the medical sector.
This is just one of our many efforts to ensure that our customer service ‘sees’ your individuality, and that your individual needs are recognised and treated with empathy and respect.
PS: Our Aftercare Service is also highly personalised (No. 12 in this section)
“The most reliable way to predict the future is to create it”
Prime Health Concept’ is a totally independent company – this means that we are not owned, not even partially, by a hospital/medical facility. We are YOUR agent, we representative YOU, we are not . .
a partner, an employee, nor a representative of the hospital.
What are the benefits of this to you?
i) You can be assured that as we have no obligation to any hospital/medical facility that our total focus is upon YOU.
ii) Furthermore, the hospitals/medical facilities that we have chosen to work with are keenly aware that we can cancel a booking at anytime, and even terminate all our future referrals. We have stressed to them that if they do not ‘pull out all the stops’ to provide you with the best treatment, using the best surgical and nursing teams, etc. we will refer our clients to other facilities.
Therefore, you can be assured that with us by your side you will receive the best possible treatment and care, at whichever location you chose.
In addition answering ALL your questions honestly, and assisting you to gather as much information as possible (concerning whichever medical procedure that you are considering), if you then make the decision to have the procedure, and to use our services, we do EVERYTHING for you – we book your flights, book your hospital and hotel, organise your surgical team, liaise between you and the hospital/surgeon (we collect your medical history from you, your current medication details, etc. etc. and pass these to the hospital authority, AND turn back to you for any further information that they require, etc.), AND we even provide you with a written translation of your medical reports, etc. etc. – what needs to be done, WE DO ☺ – You just sit back and relax What are the benefits of this to you? i) You have nothing to do regarding your procedure – we do it ALL ii) You have no travel organisation to do – we do it ALL. The only thing that you have to do concerning your travel arrangements is to ensure that your passport is valid for the time of your travel, AND get yourself to your airport of departure. Furthermore, if you have mobility issues we can arrange for you to have assistance at your departure airport to help you with your baggage, movement through the airport, in fact all the way onto the plane. You will also receive the same assistance when you land in Turkey – all the way until you reach us in İzmir Airport Arrivals’ Area. iii) At each stage of our organising and booking, etc. we keep you informed of what we are doing, when we have done it, send you booking conformations, etc. We do all of this to give you further reassurance that we are on top of everything, that we have everything is in hand. v) You just sit back and relax – WE DO EVERYTHING!
The best nursing care. Just as we create the best surgical teams, we also ensure that the best, most professional, and the most respected, head nurses/ward sisters, are placed on YOUR floor What are the benefits of this to you? i) Senior nurses/ward sisters are the ones that set the nursing standards and expectations for all nurses working on your floor. Therefore by ensuring that your floor has the best, most professional ward sister, you can be assured that you receive the highest standards of nursing care. ii) After your procedure is completed you are taken from the theatre to the post-op room. It is here that you are cared for as you come round from your anaesthetic and become fully conscious. We also ensure that the best specialist post-op nurses are there to care for you (though we class these as part of the surgical team). iii) Our Senior Personal Assistant/Carer, along with a member of our Admin Team, check all the nurses duty schedules to ensure the nurses that we want are on duty during your stay in the hospital.
A small additional, but very important, note – we have also observed and monitored cleaners, and have personally chosen those that we wish to work on the floors that your room will be on What are the benefits of this to you?
This means that you are booking through a company where no detail of our service, whatsoever, is too small for our attention!
We are the only medical tourism company with a private office/lounge in your hotel – which is staffed around the clock – our Personal Assistance-Carers & Translators are there for you 27/7. They will not only translate for you whenever necessary, be there for you in whenever capacity you need them for, but you can also go and sit in the lounge and have a chat and a laugh. What are the benefits of this to you? i) Usually when people book holidays they have a holiday rep that they can call is they need help (and a rep that does not necesarily speak Turkish). However, those that come to Turkey for a medical procedure are not in the same situation, and clients often feel uncomfortable contacting the company, that they booked through, for things they feel others may consider minor and trivial. First of all – if it is not trivial to you, then it is not trivial to us. Just go down to our office/lounge and have a chat with our Personnel Assistance-Carer [PA-C]. ii) Those that have travelled on their own may feel isolated and alone sitting in a hotel room. This is one of the reasons that we established an office/lounge in the hotel that you can visit at anytime. Our office/lounge is not just a place to go if you have a concern, ir wish to ask a question – it is also a place to relax and have a chat. In fact, you will likely be doing our PA-C a favour as they will probably welcome your company! iii) If a medical tourism client experiences a problem, or has a concern, while they are no longer a patient in the hospital, such issues must be dealt with over the phone. In addition, if such a issue should occur in the evening/early hours of the morning, people often feel uncomfortable making that telephone call. Our office is staffed 24/7 – they are there for you!
We have a specialist team that are solely focused on providing an unrivalled aftercare service. ALL our Aftercare Advisors have had medical procedures themselves. Their vast experience and high level skills in customer service is a given, but they were specifically chosen for their natural empathic abilities and the fact that they are very knowledgeable with regards to your recovery process We believe that we would be correct in saying the most medical tourism companies offer an aftercare service, however most of this work is covered by their Admin Team.
NOT with us!
Our personnel’s past experiences in the medical tourism sector has proven that a specialist team, solely focused on aftercare service, is essential.
Our Aftercare Team cover ALL aspects of aftercare for ALL the medical procedures that we offer.
What are the benefits of this to you?
i) While you are in the hospital/medical facility a member of our Aftercare Team will visit you in order that you can get to know one another. This will hopefully make communicating through the phone/messages, etc. in the following months less impersonal.
ii) Another benefit of getting to know you better, is that they are more able to personalise their service for you.
iii) Employing an Aftercare Advisors’ Team whose sole responsibility and focus is just on our aftercare programme means that you can be assured that we are a company that takes our responsibilities to you very seriously – we do not just take your money – arrange a medical procedure – and then bye bye! Especially in the case of the gastric sleeve procedure, it is after your surgery that the real work of getting healthy really begins and our Aftercare Team earns their place at the table!
iv) If you have any queries you will not be left searching the internet for an answer – we are only a quick Whatsapp message away!
v) It can often feel quite isolating to go through an experience that no one around you has experienced for themselves. Because their own medical past experiences, our Aftercare Advisors can more easily empathise with you.
Our Aftercare Team does work office hours, but you will also have have an emergency 24/7 telephone number.
“When you need to make a hard decision flip a coin.
Why?
Because when that coin is in the air you suddenly know what you are hoping for.”
Medical check ups with your surgeon via video – take the gastric sleeve procedure as an example – 1/3/6 and 12 months after your procedure, you will have medical check-ups. With other medical tourism companies the usually method is that . . the client obtains blood tests from their GP back home and then sends the results to the company’s administrator. They then pass them to the surgeon, who analyses them. The surgeon then gives their recommendations/feedback to the administrator, who hen relays the information back to the client. This is such a disassociated, impersonal method. So we, at ‘Prime Health Concept’, offer you the choice of two different, more personal, methods of medical check-ups: a) you can have a video consultation with your surgeon with one of our Personal Assistant/Carers (PACs) as your translator. In this way you can ask any questions you may have directly to them, OR, if you do not wish, or are unable, to attend a video consultation, b) we can video your surgeon’s analysation, and advice, with again one of our Personal Assistant/Carers (PACs) acting as a translator, and send the video to you. You can send any questions that you wish to ask your surgeon to us, and our PAC will ask them on your behalf and the answers will be recorded on the video. In addition, if you return to Turkey, for whatever reason (holiday, business, etc.), during the next 24 months you can have a full post-op medical check-up (full blood test panel and ………?????) AND a face to face consultation with your surgeon. Once again, one of our Personal Assistant/Carers with be with you throughout all of this. What are the benefits of this to you? i) As far as our research into Turkish companies has shown, no other medical tourism company offers either one the video services (although hopefully we may set a trend that will benefit others who come to Turkey for treatment). ii) Furthermore, our methods give you the opportunity to ask questions directly to your surgeon. iii) AND PLEASE NOTE – ALL of this is FREE and part of our aftercare service to you.
In the extreme circumstance that you require it, we are the only company that can provide you with medical support in the UK, where we have an agreement with a private surgical clinic If you experience a problem that concerns you, and you are unable to get sympathetic treatment from your doctor, we will refer you to the surgical clinic that we have an agreement with in the UK. What are the benefits of this to you? i) The medical teams at this faculty will run a full series of tests – some of which will be done ‘live’ where your Turkish surgeon will be in attendance – Oh! the wonder of technology. One such test, in the case of the Gastric Sleeve procedure, will be the endoscopy so that your surgeon (in Turkey) will be able to see exactly what is happening in your stomach. ii) If it is deemed necessary for you to return to Turkey for further treatment, we will pay for your flights, and of course your hospital stay, medication and treatment will be FREE!
At ‘Prime Health Concept’ we aim to ensure that your time with us is not only as stress free as possible, but also pleasant. With this aim in mind there are a variety of extra activities that you can choose to book through us. The extra activities that we can arrange for you are NB: please note that our organisational services for the following activities are FREE to you, BUT there are various extra charges involved with each one. * Wash and blow dry at a much cheaper cost than back home. The hair dresser visits you in your room. * Manicure, pedicure, nail extensions, etc. at a much cheaper cost than back home. Again the nail technician will visit you in your room. * Botox – you will be taken from the hospital to the medical facility, where a translator will be there to assist you. * Teeth whitening – you will be taken from the hospital to the dental facility, where a translator will be there to assist you. NB: As part of the services that we provide we can arrange many other dental treatments BUT they MUST be book before you come to Turkey * SHOPPING at a local Turkish pazaar! For all you shopaholics out there this experience is a dream. There are numerous Turkish shopping pazaars in various locations around İzmir (different days – different location – AND the smallest one has over 100 market stalls!!!). You can go with, or without, a translator who will also bargain/barter on your behalf! For those that have the gastric sleeve procedure – we can arrange for you to have botox or teeth whitening two days after your procedure, AND you can go shopping three days after it. We do plan on adding further activities to our list so please contact a member of our Admin Team to get a full up to date list with prices. Also, if you want to stay longer in Turkey and make a little bit of a holiday out of your trip, if you wish we can arrange for you to get preferential rates with the hotel that we use (gastric sleeve clients receive one night FREE, after discharge, at the hotel). What are the benefits of this for you? i) No detail is too small for our attention. When you chose us as your representative/agent we will do our upmost to make your experience in Turkey the very best that it can possible be. ii) Another example of our determination to make your time with us as stress free as possible, is that if you return home with suitcases full from your shopping trip, we will arrange assistance for you with your bags at the airport (in İzmir airport / Istanbul airport). You will also be given assistance with your bags when you finally arrive at your home airport. This help throughout your journey is FREE! AND, in addition to all of these benefits, our contacts in this sector means we can get all of this at competitive, affordable prices!
