Thank you for opening our website to learn more about us, and taking the time to do so. You can either stroll down and read about our background/us section by section, OR, you can click on one of the sub-headings below to be taken directly to the specific query that interest you. If you have any questions, or require any clarification, about any of the information provided here, please do not hesitate to contact a member of our Administration Team on any of our social media platforms, Whatsapp, email us, or go to our ‘Chat Now’ box – we look forward to talking with you. What are Mission and Vision Statements? AND, Why we, at ‘Prime Health Concept’, have created our own
Prime Health Concept’s Mission Statement Prime Health Concept’s Vision Statement Prime Health Concept’s Owners and Directors AND How the establishment of our company came about Why we, at ‘Prime Health Concept’ believe that it is essential (for YOUR sake) to an independent company So, if we are independent, what is our agreement with the hospitals and medical facilities that we have chosen to work with? Under what criteria do we choose hospitals/medical facilities to work with? In conclusion and Our Promise to You
What are Mission and Vision Statements? AND, Why we, at ‘Prime Health Concept’, have created our own Below are our company’s Mission Statement and Vision Statement. They are used as a guiding light/principle(s) for all those involved with ‘Prime Health Concept’ (directors included). These statements have been created to ensure that we never lose sight of: who we are, what we are, why we started this company, and where we want to take this company. Although our Mission and Vision Statements are, as noted, primarily for ALL those involved with our company we have included them here to help you ‘SEE US’ and for you to better understand who we. Prime Health Concept’s Mission Statement: Everything we do is about OUR CLIENTS. We are a strong team, with many years of combined experience in medical and customer services, dedicated to offering our clients the most affordable prices, with no compromise whatsoever on the quality of: their medical treatment, or our customer service (before, during AND after treatment), which is second to none. While they are with us in Turkey we will provide our clients with
a warm welcome, twinned with a strong supporting atmosphere, where each one is respected and appreciated by us. As our clients’ assistants and ‘voice’ during their treatment and stay, we will uncompromisingly prioritise their health, their needs, their peace of mind and satisfaction over everything. Upon our clients’ return home we will continue to ‘walk by their side’ in the following months as we provide them with unrivalled aftercare support, and aid them in their recovery/as they work towards completing their vision.
Prime Health Concept’s Vision Statement: To be a highly respected service leader in the world of medical tourism, renowned for being:- the most customer-centric company in this sector, the company whose name is synonymous with ‘the highest quality’ and ‘empathic and caring’, a company with character and integrity, that is ALWAYS transparent and honest in all our dealings with our clientele and other businesses, and a company that gives back to our personnel and to others (especially children). This vision is what motivates and drives us. “Health is Wealth” Who are we? We are a young company, established in 2022. Although newly established, ALL our Directors, General Manager, and staff [teams of Administrators, Personal Assistance-Carers and Aftercare Advisors], have a vast range of knowlege, skills, and experience in the medical and customer service sectors – they are the best of the best! ——————– 0 ——————– Prime Health Concept’s Owner and Directors AND How the establishment of our company came about “The character of a company is a reflection of the character of its leader” (Sarah) Rhianne Küçükkaplan – CEO & General Manager [Sarah] Rhianne Küçükkaplan is not only the owner of ‘Prime Health Concept’ but she is also the CEO and General Manager. She has triple nationality (British and Irish through her mother, and Turkish through her father)
From the age of 13, after school and all through her university years, Rhianne worked in her mother’s business (in the service sector). After she had finished university, her mother gave her the business. Prior to receivng the busines from her, Rhianne travelled everywhere with her mother (inside and outside of Turkey) assisting her with her training of teachers, with her educational consultancy and advisory services, and was also her right-hand while her mother was the head of a private school in İzmir. So Rhianne had the advantage of diverse experiences in a number of different service sectors , as well as in senior management roles. When she took over her mother’s business, Rhianee built it up even further until she had a staff of over 20 personnel. By this stage the successful business was running so smoothly that she felt that she needed to do something more challenging, something that would also extend her skill set further. So, after training a manager to continue to run her original business, Rhianne moved into the medical tourism sector. She was first employed as an assistant to one of the partners of a medical tourism company, but very quickly proved herself and was made the general manager as well as being offered a partnership in the business. While Rhianne was the general manager, and then a partner of this company, the staff numbers increased from 10 to over 50. Furthermore, during this time the company also assisted over 5,000 people to obtain a variety of medical procedures/surgeries, especially that of the weight-loss gastric sleeve. Rhianne has become very well known and respected within this field. From her experiences she strongly believes that for the benefit/sake of their clients, medical tourism companies should be independent from the hospitals/medical facilities. This is one of the major reasons that she has now decided to start up a independent company and apply all her skills, and vast knowledge of medical tourism and customer service, into creating a superior experience for those that want assistance/an agent to help them achieve their goal(s). Why medical tourism companies should be independent from hospitals/medical facilities is discussed later in this section.
Susan Küçükkaplan – Ameliyat Sonrası Bakım Hizmetleri Direktörü ve Ameliyat Sonrası Bakım Danışmanları Ekibinin Lideri Susan Küçükkaplan’ın üç uyruğu vardır (babası aracılığıyla İngiliz, annesi aracılığıyla İrlandalı ve eşi aracılığıyla Türk). Susan, Ameliyat Sonrası Bakım Ekibinin Lideridir (‘lider’i’ yönetici’ye tercih eder). Ve evet – Rhianne ile aynı soyadı var – o Rhianne’nin annesi
As well as previously establishing a successful business (which she gave to Rhianne), Susan had also been an educational advisor/consultant to numerous private schools, not only in Turkey, but also in Azerbaijan. She was also a lecturer, to hundreds of teachers, in the development of Higher Order Thinking Skills in their students. Susan has also been the Head of a private school in İzmir (3 – 18 year olds). So after such a full professional life, why has Susan decided to return to the world of business? This is her answer: “After many years of being medically morbidly obese, I actually had the Gastric Sleeve procedure myself in 2021. It completely changed me – emotionally and physically. Now I have: lost over 1/3 of my body weight, AND COMPLETELY reversed my Type II Diabetes, AND COMPLETELY reradicated the chronic pain from my hip and knee osteoarthritis – for now at least (pain-free for 8/9 months), AND COMPLETELY reversed my Stage III Non-Alcohol Fatty Liver disease (NAFLD) – I thank God that I caught it in time because Stage IV is non-reversible!!!, AND not had the usual flare-ups (since 2007) of severe pain caused my of neck hernias. (It comes back now and again, but it is only mild and quickly passes), AND a fantastic improvement in my Hashimoto’s and hypothyroidism – so much so that I have being able to cut my medication by HALF, AND a much reduced sound/noise level from my pulsatile tinnitus. To such an extent that most of the time I forget that it is actually there – I have to focus on it to hear it. Yes – those were the health conditions that I lived with everyday – if I was a horse they would have shot me! When Rhianne was with her previous company, there were times when I would go into the hospitals when they needed extra help – especially supporting clients that were going to have, or just had, the Gastric Sleeve procedure. When Rhianne decided to open her own company I recommended that she provide a strong, empathetic, and supprtive Aftercare Service, and thus I became the leader of the Aftercare Advisors’ Team. With a background in psychology I cannot reiterate enough the strong ‘domino effect’ that person’s emotional state has on their physical health, and quality of life. Even I have been surprized about the extent that the changes to my physical appearance (never mind my health) have had on my emotional well-being. Some people believe that having a procedure like a hair transplant, or veneers, or plastic surgery, is a vanity issue – and for some it may be, but for many others it is more about increasing their personal confidence and improving their quality of life. It sounds quite corny, but I believe that the Prime Health Concept’s teams can help others to experience similiar emotional benefits to those of my own. In addition, the other personnel working for the company are wonderful, caring people, and so much fun to work with (another benefit of my Gastric Sleeve – before I wouldn’t have had the energy). In addition, my two other daughters will also be working for the company – so that was the cherry on the cake for me, and thus the decision to lead the Aftercare Advisors’ Team was a ‘no-brainer’. So, I will be one of the Aftercare Advisors that will be in regular contact with you – whether you have a gastric sleeve, hair transplant, plastric surgery, IVF treatment, etc. I so look forward to meeting you.”
The More Family the Better Among the knowledgeable, experience and skilled personnel working for Prime Health Concept are Rhainne’s two sisters. With a business degree, her sister Lauren brings her professional expertise and experience to the position of Office Administrator. Rhianne’s other sister, Shauna (a very experience hospital carer in the medical tourism sector), is the Manager of Prime Health Concept’s airport office and lounge
As you may have read, due to Rhianne’s reputation, Prime Health Concept are the ONLY medical tourism company that have been given permission to have an office, and lounge, unit directly in the centre of the airport complex. Shauna is conveniently studying law at a university in İzmir, and she will continue to do so, but she will now study part-time. She will give her extra time, and experience/mastery of medical tourism to Prime Health Concept. This means that she will be the first of the family that you will meet, when she greets you, as you walk into the Arrivals’ Area at İzmir Airport.
You Are Who You Decide to Be! Why we believe that it is essential (for YOUR sake) that Prime Health Concept is an independent company What does it mean to be an ‘independent company’? An independent medical tourism company means that no hospital, or other medical facility, has any ownership whatsoever in it. We believe that if a medical tourism company is wholley, or partially, owned by a hospital or other medical facility a ‘conflict of interest’ is created – this is not benefical for you. The reason that this puts you (the client) at a disadvantage is because
it means that the medical tourism company would be answerable to two masters:- 1) the hosptial that owns it, or partially owns it, AND 2) you – the client. There is a famous quote that says that you cannot to serve two ‘masters’ well – one will always receive more loyalty than the other! We, at ‘Prime Health Concept’, being a totally independent company, do not serve two masters, only one – YOU – we are YOUR agent – our loyalty is to YOU – it is not divided! ——————– 0 ——————–
So, if we are independent, what is our agreement with the hospitals and medical facilities that we have chosen to work with? Our only agreement with any hospital/medical facility is
that while they continue to provide our clients with: the very best medical personnel (surgeons, anaesthesiologist, nurses, etc. etc.), in combination with, the highest standards of professionalism, treatment and care, from ALL hospital personnel, we will continue to refer our clients to them. If their standards drop in anyway, each facility is aware that we will direct our clients elsewhere. Medical tourism companies that do not have this independence, or separation of interests, do not have this power/advantage. It means that the hospital/medical facility does not have to impress the medical tourism company, or their clients (YOU), in order to continue receiving client referrals. NB: Please remember that while you are in any hospital/medical facility, one of our Personal Assistance-Carer [PA-C] will be with you 24/7 representing YOUR interests and monitoring the hospital’s treatment and care of YOU.
As Nike says – “Just do it” Under what criteria do we choose hospitals and medical facilities to work with? With our combined extensive knowledge of the Turkish medical system between us, we have chosen facilities that not only have surgical personnel consisting of surgeons, anaesthesiologists, senior theatre nurses, etc. that are: highly trained, exceptional skilled, and with vast amounts of experience, but also have the best
specialist doctors that are highly respected in their fields. NB: These specialists also have to check/test you, and agree that you can go forward with whatever medical procedure you have chosen ward sisters/senior ward nurses – such senior nurses set the standards of nursing care state of the art surgical theatres, with the most up to date/newest technology advanced testing laboratories/endoscopy/ultrasound/MRI facilities with highly qualified and experienced technicians AND the highest levels of qualified, professional and skilled hospital management and administration teams AND of course, unrivalled quality: private rooms/en suite bathroom facilities food preparation and serving facilities – for accompanting companions and for clients receiving treatment other than those related to the stomach AND, in addition, to ALL the above criteria that we use to evaluate any medical facilitity, we have also critically checked their security procedures and systems. In times such as these (COVID, etc.), we do not want the ward/floor that you will be staying on to be a thoroughfare of traffic. The facilities that we have chosen have restricted access
“You have the power to change your future” In conclusion Do you know the following quote from Shakespeare’s ‘A Midsummer’s Night Dream’? “Though she be but little, she is fierce” Well, a similar one applies to us, “Though our company be but young, we are very, very strong”!!! ☺ We Listen to … We Help YOU … We Empower YOU … We Support YOU … We Listen to … … YOU … what you say … who you are … what you want … what you need We Help YOU … … with any queries that you have about your procedure … attain whatever procedure that you want, at an affordable price … and guide you through your paperwork/bookings, etc. … by obtaining the best surgical and nursing team for your procedure We Empower YOU … … by giving all the information that you need to make an informed decision concerning your chosen procedure … we give you the negatives alongside the positives so that you are able to make a decision that is right for YOU … by always giving you the respect of treating you with integrity, and always being transparent and honest with you … by ensuring that you are aware that we always put your health first and that you are ALWAYS safe We Support YOU … … from the moment you come through the airport, until you return to the airport to go home, a member of our staff is available for you – the only time that we leave you is when you are in the theatre (we also respect your privacy, personal space, and need to be alone at times) … as your translator – whatever you need to ask or say, we are there to ensure that your voice is heard … as from experience we know that medical procedures have rollercoaster effects on our emotions – we are there for YOU … as your ardent advocate – we will ensure that your needs, and emotions, are respected Our Promise to You If you have read our Mission and Vision Statements (earlier in this section) you will have noted that these are our promises, and guides, to ourselves. As you read through the various sub-sections in this ‘chapter’ of ‘About Us’ we hope that you have been able to develop an understanding of who we are. To reinforce this we have written a ‘Promise’ to YOU, our client. Our Promise to You [NB: Not one of these promises has more importance over another – each one is equal, & interdependent, upon each others] We will NEVER put pressure on any potential client to book through us – rather we will build our business through creating a reputation for honesty, integrity and honour We will always ensure that whatever medical procedure you receive, or whichever medical facility you attend, you will always receive the very ‘best of the best’ Our unstincting loyalty is to you, and only you – even after you have completed your medical procedure we will always be there for you YOUR health – emotional and physical, will always be our first priority – we will NEVER put financial gain over YOU We will ALWAYS respect your individuality and create personalised care plans that recognise & uphold this We will always care for you with respect, kindness and empathy, and ensure that all others do do so as well AND, Whenever we give our word we will stand by it